Managing Conflict in the Workplace



1.       Defining Conflict.

2.       Types of Conflict and Causes of Conflict

3.       Understanding Conflict Management in the context of a Holistic Industrial Relations Policy

4.        Approaches to resolving Conflict

  • Power, Rights and Interests
  • Disputes of Rights and Disputes of Interest
  • Analysis of your current dispute resolution system
  • Designing a more effective conflict resolution system
  • The role of communication in conflict resolution

5.       Methods of Conflict Resolution

  • Negotiation
  • Facilitation
  • Mediation
  • Arbitration
  • Preventative Mediation

6.       Dealing with a Strike Situation

  • Strike Prevention
  • Signs of a potential strike
  • Settling a strike
  • Stablizing labour relations after a strike

7.       Role Plays & Case Studies

  • Dismissal
  • Wage and Salary Demands
  • Overtime
  • Probation
  • Disciplinary measures
  • Strike
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