Managing Conflict in the Workplace
COURSE CONTENT
1. Defining Conflict.
2. Types of Conflict and Causes of Conflict
3. Understanding Conflict Management in the context of a Holistic Industrial Relations Policy
4. Approaches to resolving Conflict
- Power, Rights and Interests
- Disputes of Rights and Disputes of Interest
- Analysis of your current dispute resolution system
- Designing a more effective conflict resolution system
- The role of communication in conflict resolution
5. Methods of Conflict Resolution
- Negotiation
- Facilitation
- Mediation
- Arbitration
- Preventative Mediation
6. Dealing with a Strike Situation
- Strike Prevention
- Signs of a potential strike
- Settling a strike
- Stablizing labour relations after a strike
7. Role Plays & Case Studies
- Dismissal
- Wage and Salary Demands
- Overtime
- Probation
- Disciplinary measures
- Strike
* Please express your interest in this training course by sending us an email. We will notify you once such a course is held or we can organise a course for your company.