Upcoming Training Course:
Time and Venue:
Ho Chi Minh city: 10 May 2014
At: Liberty 4 Hotel, 265 Pham Ngu Lao, District 1, Ho Chi Minh City
Participants: the course best fits HR staff and managers, supervisors and shopfloor managers, part-time unionists and other managerial positions.
Training methodology: each module is a combination of short lectures, case studies, videos, role-play, and group discussion. The trainers will coach each trainee in evaluating their companies’ communication system and design improvements.
Agenda:
Module 1: What we need to know prior to communication?
- Defining communication; why communication important at workplace?
- Costs and benefits of communication
- Provisions on labour-management communication and grassroot democracy in the Labour code
- Vietnamese worker psychology and habits in communication at workplace
Module 2: Main components of an in-house communication system
- Classification of information
- Forms of communication: Direct and indirect communication
- Grievance-handling
- Conflict management
Module 3: Operation process of the communication system- important skills
- Direct communication organizing skill
- Feedback and grievance handling skill
- Conflicts resolving skill
- Bargaining with individual workers or labour group skill
Module 4: Communication models for different types of enterprises
- Labour intensive enterprise, large scale
- Medium and small enterprises, using skilled worker
- FDI enterprises versus Vietnamese enterprises
Module 5: Develop and improve the communication system of your company
The trainers assist the participants in:
- Assessing the companies’ current communication system
- Suggesting ways to improve the communication system
- Coaching for individual companies during their development of the communication system at the companies’ request
Course fee : 2 million dong/participant (including buffet lunch at the Hotel)
For further information, please